Our Process
We’ve Taken The Grunt Work Out
of Building Your Policy Manual.
Chiefs routinely tell us they felt overwhelmed by the volume of work to complete their department’s manual, and that they are already working to capacity. Finding the bandwidth to coordinate the manual build-out is a tall order. Chiefs struggle to free up resources for command staff to take on the initiative of developing and sustaining policies. We recognize that chiefs struggle to complete and maintain their manuals.
Our approach addresses policy manual development with a simple strategy. Specific, unique policies are needed across a wide variety of operations. We have deep experience with fire operations and best practices. We will skillfully guide you through policy development, resulting in a complete, comprehensive, and effective cloud-enabled manual. policyBUILDER rethinks how policies and manuals get built with hands-on expertise.
We will do the following as we collaborate with you one-on-one:
- Convert and format your existing policies to a web-based format
- Distill polices from our extensive template library that best meet your needs
- Edit these templates for your operation
- Deploy the best document organization and numbering scheme
- Enable staff to review and comment on draft policies
- Cloud enable the manual for easy staff access
- Maintain your manual year-in and year-out
Greg Pica created StationSmarts from the ground up to meet the specific information management needs of the fire industry. In his role as Product Developer, Greg enlists the latest database technologies and hardware expertise along with targeted feedback from fire industry professionals to continually enhance StationSmarts’ all-in-one records management system. Customer feedback is critical to this process. Greg believes ongoing relationships with fire chiefs are what fuel the functionality of the software. His goal is to provide fire personnel with access to mobile tools that can be used anywhere and anytime, back at the fire station or at a live event.
The ultimate utility player: a utility player is one who can play several positions competently. That’s our John. Throw a ball in the air and John will catch it and do so with aplomb. John works many business projects for us from marketing research, data base development to building elaborate data dashboards for dozens of fire departments.
Heather Vaughn has worked in an administrative, project management and customer service capacity for most of her career. Prior to joining StationSmarts, she worked with the Concord and Carlisle Fire Departments, where she gained a first-hand understanding of the fire service’s information management needs. Programming is in her DNA, so she was already thinking about ways to make the records management systems at her departments more streamlined when she was introduced to StationSmarts. She immediately understood the impact it would have on managing fire department operations.
When Judy takes charge of a project, it is evident from the outset that her expertise, coupled with her experience, will transform your manual. She’ll streamline the process to produce a completed, published document. Judy seamlessly moves from Zoom meeting to Zoom meeting each and every day, keeping track of each department’s progress, addressing questions, offering guidance, reviewing tasks and providing Chiefs with encouragement. Department manuals that have been years in the making are, for the first time, truly coming together.
Dave Rocco isn’t surprised to hear StationSmarts customers say, “This is the exact program I have been looking for!” Before their product launched, he and business partner, Greg Pica worked closely with a small group of Massachusetts fire chiefs, collecting their wishlist for an effective, easy-to-access records management system. Today, the StationSmarts team continues to consult with fire personnel to perfect the design and functionality of the software. Dave plays a critical role in that effort, establishing strong relationships with area departments and meeting in person with chiefs and staff members to demonstrate StationSmarts, train new users and answer questions.