Features
policyBUILDER Features
Straightforward Service and Support
- Everything needed to research, draft and implement sound and effective policies.
- Conversion of existing policies and forms to a web based format.
- Access to 800+ policy templates addressing a wide variety of operational needs.
- Hands-on service to support you in building and sustaining your manual.
Collaboration : working as a team with you
- Policy creation often involves multiple stakeholders. policyBUILDER facilitates real-time collaboration, allowing staff to work together, offer feedback and make revisions simultaneously.
- We work to ensure policies are clear and accurately reflect the collective input of staff.
Web Enabled policy manual
- We have taken a unique approach to enable access to your manuals, not only with the customary web-link, but also by scanning a QR Code — doing so quickly links staff to the department’s complete and current online policy manual.
- Place QR Code labels virtually anywhere: on radios, on equipment, the apparatus dashboard, on bulletin boards. Staff can quickly reference policies with their phones and ipads!
Customizable Templates
- Recognizing that each department has unique needs, policyBUILDER offers a wide variety of customizable policy templates. These templates provide the foundation to be tailored to department specific requirements, ensuring consistency and compliance.
You Choose How Your Manual Looks and Operates
- Web-Enabled: Access the complete cloud hosted manual using a cell phone, iPad and PC anywhere, anytime.
- QR Code Access: Scan a QR Code to access the full manual with a phone or iPad.
- Internal Links: Within a policy link are created to navigate to referenced policies, fillable PDF forms and bulletins.
- Rich Media: Embed video instruction, photos and graphics into the manual.
- External Links: Reference and navigate to external links such bylaws, OSHA and NFPA standards.
- Interactive Table of Contents: View the manual directory and click to view a policy
- Word Finder: A powerful search tool, which finds each policy containing the exact words you are looking for.
- Policy Categories: With a flexible layout easily group policies by topic and get to specific subtopics with customized drop down menus.
Producing clear, concise manuals in weeks not months
- Convert and format your existing polices into a web based format
- Search our library of 900+ policy templates to add to your manual
- Edit policy templates to meet your criteria
- Deploy the best document organization and numbering scheme
- Enable staff review and commenting
- Web publish the manual for easy access
- Sustain your manual with ongoing support, year-in and year-out
- Have regular, open and honest conversations
- Ensure we’re on track building the best possible manual


The ultimate utility player: a utility player is one who can play several positions competently. That’s our John. Throw a ball in the air and John will catch it and do so with aplomb. John works many business projects for us from marketing research, data base development to building elaborate data dashboards for dozens of fire departments.
When Judy takes charge of a project, it is evident from the outset that her expertise, coupled with her experience, will transform your manual. She’ll streamline the process to produce a completed, published document. Judy seamlessly moves from Zoom meeting to Zoom meeting each and every day, keeping track of each department’s progress, addressing questions, offering guidance, reviewing tasks and providing Chiefs with encouragement. Department manuals that have been years in the making are, for the first time, truly coming together.
Heather Vaughn has worked in an administrative, project management and customer service capacity for most of her career. Prior to joining StationSmarts, she worked with the Concord and Carlisle Fire Departments, where she gained a first-hand understanding of the fire service’s information management needs. Programming is in her DNA, so she was already thinking about ways to make the records management systems at her departments more streamlined when she was introduced to StationSmarts. She immediately understood the impact it would have on managing fire department operations.
Greg Pica created StationSmarts from the ground up to meet the specific information management needs of the fire industry. In his role as Product Developer, Greg enlists the latest database technologies and hardware expertise along with targeted feedback from fire industry professionals to continually enhance StationSmarts’ all-in-one records management system. Customer feedback is critical to this process. Greg believes ongoing relationships with fire chiefs are what fuel the functionality of the software. His goal is to provide fire personnel with access to mobile tools that can be used anywhere and anytime, back at the fire station or at a live event.
Dave Rocco isn’t surprised to hear StationSmarts customers say, “This is the exact program I have been looking for!” Before their product launched, he and business partner, Greg Pica worked closely with a small group of Massachusetts fire chiefs, collecting their wishlist for an effective, easy-to-access records management system. Today, the StationSmarts team continues to consult with fire personnel to perfect the design and functionality of the software. Dave plays a critical role in that effort, establishing strong relationships with area departments and meeting in person with chiefs and staff members to demonstrate StationSmarts, train new users and answer questions.