About policyBUILDER
Why we created policyBUILDERS
At policyBUILDERS, we understand that fire chiefs and emergency medical managers are stretched thin. Developing and maintaining department manuals and emergency plans is essential-but finding the time and resources to do it effectively can be a major challenge. Chiefs and managers tell us they’re already operating at full capacity, making it difficult to dedicate the necessary effort to policy development and compliance.
That’s why we created policyBUILDERS, a service designed with extensive input from fire service professionals and now expanding to support emergency medical leaders. Our team doesn’t just write policies- we bring in experienced experts from the field who understand the unique challenges of fire services, emergency medical response, and other public safety sectors. These professionals speak the language of the industry, ensuring that the policies and plans we develop are not only compliant but also practical and actionable for real-world use.
While our roots are in fire service policy development, we’ve begun applying our expertise to emergency medical planning, with our first EMP clients already benefiting from our structured approach. As we grow, we are committed to serving a broader range of public safety and emergency management professionals-adapting our solutions to meet the evolving needs of departments and agencies we have yet to discover.
Our mission is simple: To take the burden of policy and emergency plan development off your shoulders so you can focus on leading your teams and protecting your communities.
If you’re ready to simplify the process and strengthen your department’s operational foundation, let’s talk.
Our Company Ethos
At the core of our company is a steadfast commitment to those we serve. We take immense pride in our work ethic, the quality of the manuals we produce, and the positive impact we have on our customers. Our unwavering dedication is to consistently deliver exceptional value, a pursuit that demands sacrifice, discipline, and a significant investment of hard work.
A Message From Our Founder
“I am devoted to pushing boundaries-not just for myself but for our company, our team, and our partners. Our goal is to foster continuous collaboration and to excel in the production of every manual we create. We choose not to dwell on past successes or rest on our laurels. Instead, we are focused on innovation and creating impactful manuals. This model is designed to challenge policyBUILDERS while concentrating our efforts on developing practical, easy-to-use manuals for the future.”
Greg Pica created StationSmarts from the ground up to meet the specific information management needs of the fire industry. In his role as Product Developer, Greg enlists the latest database technologies and hardware expertise along with targeted feedback from fire industry professionals to continually enhance StationSmarts’ all-in-one records management system. Customer feedback is critical to this process. Greg believes ongoing relationships with fire chiefs are what fuel the functionality of the software. His goal is to provide fire personnel with access to mobile tools that can be used anywhere and anytime, back at the fire station or at a live event.
The ultimate utility player: a utility player is one who can play several positions competently. That’s our John. Throw a ball in the air and John will catch it and do so with aplomb. John works many business projects for us from marketing research, data base development to building elaborate data dashboards for dozens of fire departments.
Heather Vaughn has worked in an administrative, project management and customer service capacity for most of her career. Prior to joining StationSmarts, she worked with the Concord and Carlisle Fire Departments, where she gained a first-hand understanding of the fire service’s information management needs. Programming is in her DNA, so she was already thinking about ways to make the records management systems at her departments more streamlined when she was introduced to StationSmarts. She immediately understood the impact it would have on managing fire department operations.
When Judy takes charge of a project, it is evident from the outset that her expertise, coupled with her experience, will transform your manual. She’ll streamline the process to produce a completed, published document. Judy seamlessly moves from Zoom meeting to Zoom meeting each and every day, keeping track of each department’s progress, addressing questions, offering guidance, reviewing tasks and providing Chiefs with encouragement. Department manuals that have been years in the making are, for the first time, truly coming together.
Dave Rocco isn’t surprised to hear StationSmarts customers say, “This is the exact program I have been looking for!” Before their product launched, he and business partner, Greg Pica worked closely with a small group of Massachusetts fire chiefs, collecting their wishlist for an effective, easy-to-access records management system. Today, the StationSmarts team continues to consult with fire personnel to perfect the design and functionality of the software. Dave plays a critical role in that effort, establishing strong relationships with area departments and meeting in person with chiefs and staff members to demonstrate StationSmarts, train new users and answer questions.